Terms & Conditions

  • All children must be registered prior to attending the Club. Registration Forms are available from either the school office or the Club staff, or can be printed off by clicking here.
  • We require that all parents/carers read The Big Space Information Booklet so that they fully understand how we operate. You can view the Information Booklet (PDF, 242KB) online or get a copy from the school office or the Club staff. All parents/carers will be asked to sign the Registration Form before their child starts with us, confirming that they have read and understood our Terms and Conditions.
  • Bookings A Booking Form for each child must be completed before his/her place can be confirmed, unless the booking has been agreed at short notice after telephoning the Club Manager, in which case a Booking Form must be completed retrospectively. Booking Forms for the Breakfast and After-School Clubs (PDF, 101KB) can be downloaded from this site and are also available from either the school office or the Club staff. A separate form is available to book your child(ren) into the Holiday Club: download Holiday Club form (PDF, 104KB). Alternatively, you can request one from the Club staff or at the school office.
  • We would advise parents/carers to make all bookings as far as possible in advance to avoid disappointment. Although we aim to be as flexible as possible in accommodating your childcare needs, whether these are regular requirements or more short notice, places will always be on a first-come-first-served basis.
  • Payment Methods Regular users will be given a choice of whether they wish to pay daily, weekly or monthly on the Booking Form. The Club Manager will deal with billing. Fees for children attending on a casual basis require to be paid daily on collection. Payment can be by cheque or cash. For regular bookings and after prior arrangement with the Club Manager, we are pleased to accept Standing Orders. The relevant forms are available from Club staff.
  • Cancellations Should you wish to cancel a booking for any of our Clubs, fees will not be charged, providing at least one week’s notice of the cancellation is given to Club staff. Please note that without prior notification, all non-attendance will be viewed as a cancellation without notice.
  • Unexpected Absences (e.g. due to illness, bad weather, etc): You are requested to contact the Club Manager on the mobile telephone number (07882 868 997) as soon as possible on the day of absence to advise them that your child will not be attending the Club/s. Please note that this mobile number has a message facility. If the manager is unable to take your call, please leave a message and a contact number.
  • Collecting Children If someone other than the named responsible adults, as detailed on your child’s Registration Form, is to collect your child, Club staff must be notified of this by you prior to collection and the person who collects your child will be asked to give the password agreed between you and the Club Manager.
  • Health Care To ensure the well-being of each child while at the Club, parents/carers will be asked to provide details of any relevant medical condition, including allergies. If your child needs to take prescribed medication while attending the Club, or has particular medical needs, please ask for a Prescribed Medication Form from the Club staff. Alternatively, you can download one and print it off: Administration of Prescribed Medication Form (PDF, 65KB). Please note that the Club staff are willing to provide this service on a voluntary basis, and are able to refuse if they are uncomfortable, not trained to do so or do not feel that they are being provided with enough information about the medication. Should a child become ill or suffer an injury requiring professional medical advice or treatment while attending the Club, the following action will be taken:
    1. Parents/carers will be contacted
    2. If the parent/carer is unavailable, the child’s GP, or the hospital, will be contacted.
    3. In case of emergency, an ambulance will be called, and parents/carers contacted as soon as possible.
  • Confidentiality Club staff will ensure that all information supplied to them pertaining to the children and accounts remains strictly confidential and in accordance with the Data Protection Act. Opportunities are available on request for parents/carers to have private discussions with staff. Please be aware that if you email The Big Space, you should not include any sensitive or confidential information, as email, by its nature, is inherently insecure.
  • If your child requires breakfast at the Breakfast Club, please ensure that they are dropped off in reasonable time to allow them to have breakfast before the start of school.